A Lack of Humanity Is Endemic in Our Culture

Yesterday, I had two experiences that brought home a major problem of our culture … it’s inhumanity.  We tend to think of this as a corporate problem, for example the stories of insurance companies denying claims or corporations moving forward with toxic products that harm their employees and the environment.  It’s all about money, the bottom line, not about people.

But yesterday, the experience was more “up front and personal.”  When I was at the local supermarket, the deli manager did not look happy.  I usually banter with her so I asked her what was wrong.  She told me that management is not allowing her to take time off to get her brakes fixed.  And they need to get fixed.

The second experience was at a Mexican restaurant I frequent.  I said to the waitress, who is always there and very pleasant, that when I was there the last time neither she nor any of the usual staff was there.  She confided in me that the manager had put her on probation and cut her hours because she had had to take off from work because her son was in the hospital!

What is wrong with people?  This is not a situation where a corporation is dealing with someone who is anonymous, a number, where inhumanity is bad enough.  This is person to person, people who work together every day.  And still, the reaction of management is impersonal, inhumane.  The restaurant isn’t even a corporate setting.  

I’m sure that management’s response would be that they are judged by the numbers they produce.  So they have to be strict.  But this is not about being strict.  If someone has to take time off to get their brakes fixed, this is an emergency or will prevent one.  If a child is taken to the hospital and the mother feels she needs to be there, then don’t punish her.

I assume that both these individuals did not have any personal time left, if they even had any to begin with.  And I’m sure it’s an inconvenience for management to get someone else to cover their hours.  But there’s always someone looking for extra hours.  Or someone to shift around.

I have a suspicion that part of the reason for management’s reaction was that the requests were from hourly staff.  If someone salaried asked for time off for these purposes, my bet is that it would probably have been granted.  In today’s workplace, there is no respect for hourly staff; they are expendable.

The point of this post is that the inhumanity of our culture (see my various posts, for example, “Creating a Safer World for Our Children”) has seeped into all corners, even small, person-to-person settings.  People are infected by the bug of impersonality.  Their addiction to their screens and social media has made them oddly incapable of handling real live interactions; studies have shown this.  I would bet that 40-50 years ago, these two women would not have had this experience.

When Presidential candidate Marianne Williamson speaks about the need for more decency in our society, she has hit the nail on its head.  Unfortunately, having people see that need, let alone guiding them to the point where they are able to act on that need, is a lost cause for the mass of people.  They are a total captive of our culture.  The problem is not just Trump, it is our culture.

But as I always say, individuals have the ability to march to a different drummer.  They can build their own world of humanity regardless what is going on around them.  It takes great discipline and faith.  But it is possible.

The American Dream?

We all know what the “American dream” has been.  As the phrase is generally used, it has meant the material benefits of freedom … upward mobility, financial success, home ownership.  That hard work will pay off and that each successive generation will be better off.  

African-Americans have never as a group had that dream for obvious reasons … their history of slavery, Jim crow in the South, segregation and discrimination in the North.  These facts … ongoing discrimination, segregation, and poor education, with the resulting lower income and for many poverty … form the context of their dreams or better put, lack thereof, for most blacks.

But this dream is what drove the tens of millions of immigrants who came to this country after the Civil War and in the 20th century, including more recently Latinos.  Since immigrants and their descendants now form the majority of Americans, their view of the American dream has predominated.   

It was thus with great surprise when several days ago I read an article in The New York Times based on data from a National Opinion Research Center survey that found a very different concept of the American dream to be current among Americans.  I should start by saying that NORC is one of the most respected survey research organizations (note I did not call it a “polling” organization) in the country.  (I must also note that I am a former NORC employee.)

The survey found that for the vast majority of Americans today, regardless their income, ethnic, or racial group, the American dream was “freedom of choice of how to live” and “a good family life.”  About 40% felt they had achieved that dream and another 40% said they were well on there way to doing so.

Huh?  This was a surprise in two respects.  First, not lusting after material prosperity seems almost un-American.  Second, given what has been happening to people, what the majority of people have experienced, in this country over the past four decades (starting with the Reagan presidency), most people feeling positive about their lives was unexpected.

But on reflection, that very fact … that excepting the top 20%, most Americans have been so battered financially over the course of the past 40 years … plus the fact that blacks have been constantly disappointed by the promise of the American dream ever since emancipation, offers an explanation for the survey’s surprising findings.  I believe that in order to cope psychologically, the definition of the American dream for most Americans has changed to something that they feel they either have or is within reach.

The good news is that most people report feeling pretty good about their lives.  The bad news is that this is mostly based on an illusion.  First, they don’t really have “freedom of choice of how to live;” one of the things that made America exceptional … that very freedom based on upward mobility …  is no longer the case.  Most people only have freedom of choice of how to live today in the sense that the government doesn’t tell them what life to lead, as in Communist countries of old, and they have choices regarding what to buy and what services to use.  And “a good family life?”  If surveys and anecdotal stories are to be believed, this is also an illusion; there is much dysfunction in the typical American family.

So despite the article presenting a very rosy take on this transformation of people’s definition of the American dream, this report is not something to feel good about but rather something to read with concern.  

If my take on the survey results is correct, it may be the explanation for the phenomenon that has been noted often with concern that so many young men are little better than slackers.  It is women who have more drive today, and that also makes sense against the backdrop that women are more emancipated today than ever; they can see themselves being more than their mother’s were.

What has made America great and powerful over the years has been the American people pushing the envelope of their lives as well as pushing the envelope of what is known, what exists.  They have done this within the context of American democracy and freedom, but it is what they have done with their lives which has made the real difference.  If Americans lose the drive to make their lives better by pushing the envelope, America will deteriorate into a second-class nation.

Donald Trump does not understand what has made America great, so nothing he is doing will fix what is currently wrong.  It’s not as simplistic as creating jobs or fixing trade imbalances.  

There are many things that are currently wrong in America, but what most impacts America’s greatness is paradoxically it’s corporate culture.  Rather than strengthening America, as it did for many decades, corporate culture is now bleeding America.  It is the corporate culture which must change if America is to regain its greatness, if young people once again are to have hope in the future and thus have the drive to push the envelope.

And how do we accomplish changing corporate culture?  Part of it certainly starts in the business schools that educate future executives.  Part of it comes from a change in the general culture which has elevated greed … one of the seven deadly sins … into a virtue; that wanting as much money and material things as one can amass is a good thing. 

It means a return to values that served America and its citizens well for 200 years.  Progress is not always to be found in going where no man has ever gone.  Sometimes, progress is returning to the past.